How to Find Us

Coronavirus Update

In light of the current situation regarding the Coronavirus, COVID-19, we are now offering online or telephone counselling in place of face-to-face sessions. Moving to virtual meetings means that our counsellors will continue to be able to provide support during this extraordinary crisis. If you want to make an appointment, please email or call us on 0151 329 3637. We will do our best to help.

Counselling Matters, Liverpool

4th Floor, Merchants Court, 2-12 Lord Street, Liverpool, L2 1TS

Our city centre office is on the 4th Floor of Merchants Court, which is between Debenhams and Lloyds Bank, opposite Tesco Express. The office is fully accessible and there is a lift for those with mobility issues. Merchants Court just a few minutes walk from all the Liverpool Railway stations and bus services. There is plenty of parking nearby and limited on-street parking outside the office in the evenings. 

Counselling Matters, Waterloo

26 Waterloo Road, Waterloo, Liverpool, L22 1RF

By Train

If you are coming by train, the nearest railway station is Waterloo, on the Northern Line, which is a five-minute walk away. Turn left out of the station, then take the first left into Church Street. At the end of the road, turn right into St. George's Road, then first left into Waterloo Road. Counselling Matters is on the right, more or less opposite Alexander Road. It's a domestic property with a green door.

By Bus

The nearest bus stops are on Crosby Road South, two minutes away. Walk to Crosby Police station, then turn down Alexander Road, walking to the end of the road. Counselling Matters is directly opposite - a domestic property with a green door.

By Car

Waterloo Road is more or less parallel to the A565, Crosby Road South. From the A565, turn into St. Georges Road, by the Five Lamps, take the first left into Waterloo Road. Counselling Matters is a domestic property about half way down, on your right. There is usually plenty on on-street parking available. Some satnavs take you into Stanley Road rather than Waterloo Road. If that's the case, look for the church - Waterloo Road is that end of Stanley Road, and we are 50 yards down Waterloo Road, left of the junction with Stanley Road.